When you type security provider into a search engine, hundreds of thousands of security companies pop up and can make you feel overwhelmed – especially if you are unsure of which provider is best suited to you and your business.
Here at A&R Security Services, we understand that when looking for a professional security provider, there is a lot to consider such as:
- What services do they provide?
- Do they have a good track record of keeping businesses safe?
- Will they suit my business and fulfil my needs?
And choosing the right one is a big decision to make, as the one you choose will be protecting your business from physical threats when you’re not there. Knowing you can count on your security provider should be the top priority when choosing and to help you make the right decision, take a look at the top 10 things you should consider when hiring a security company.
Are they and their officers fully insured and licensed?
In order for a security provider to offer security services, they need to have the right licenses and insurances in place. SIA (Security Industry Association) is the governing body for the private security sector and if the security providers guards do not hold an SIA license, they will be breaking the law and face up to 6 months in prison or receive a hefty fine. So before choosing a provider, ask for evidence that all of their guards are fully licensed to operate. Also, you should see their insurance policies and check that they have the right insurances in place to cover your property should there be any incidents.
Are they able to provide you with the services you need?
When you look at a business, no two are the same and require different services to suit their needs. When looking for a professional security provider, it is always good to have an idea of what you are after. This helps reduce your search but also give you the ability to ask specific questions about the services that they provide and whether or not they are the best fit for you.
However, when you are looking for security services you may have several security services working with each other. For example, if you’re a construction site or large corporate office block, you may need manned guards, concierge services, mobile patrols and key holding and alarm response services. So it is important to see if they offer a range of services.
Do they put customer service first?
Although you are looking for a security provider to provide you with professional security services for your business you should also look at how they provide those services. We all like to be treated like we are special, so you would want a security provider that is willing to go above and beyond to ensure that you are happy with the service that they are providing. Choosing a security provider that puts their customer service at the heart of everything they do will help avoid any hassle further down the line.
What are their customers saying about them?
Most often the best way to find out how well a security provider performs is by speaking to their customers directly. Customers have an impartial voice when it comes to the services they are paying for and can help you reach a decision on whether or not the security provider you are looking at is the right choice for you.
You could also look at your network and ask for recommendations or look at online testimonials and reviews about their customers experience with them.
And let’s be honest, you wouldn’t make a big purchase without reading the reviews, so why should a security provider be any different?
Are their guards multiskilled?
As mentioned before, security guards need to hold a valid SIA license that allows them to operate within the security industry. But it is always good to ask what else their guards can offer? Investing in multi-skilled guards can prove cost-effective.
Employing your own security team may seem like the easier option but in actual fact, it isn’t. When employing your own security team, there are hidden costs such as uniform, training, insurances and SIA licensing – So employing the services of a professional security provider is a much better option.
However, when looking for a professional security provider, the costs will be the biggest things to consider. And as they say “cheaper isn’t always best” and will result in you paying out extra to fix your providers mistakes. So, when looking for a provider be willing to invest a bit more in a higher quality service.
There are many security providers that are at different stages of their experience. Although going with a newer security provider may provide them with experience, it could lead to teething problems and potentially costly mistakes.
So, when investing in a security provider it is always good to go with one that has the experience and knowledge needed to ensure that your business is kept safe.
Are they flexible?
When looking for a professional security provider and looking at their services, it is always good to ask if they have flexibility with their services. For example, you may only need security services for a couple of months, only require patrols in the evening or require security staff to work certain shift patterns. However, if you require a more regular service then a fixed long-term contract is best suited to you to ensure that you get a continuous security service.
For more information about our security services call our head office team on 01656 713950 or visit our website